Depending on which router you have with your Truespeed service, please follow accordingly.
You will be able to find your Wi-Fi password on the bottom of your Linksys router, unless you changed the password in your Linksys app. If you’ve forgotten what password you set within your Linksys app, you will need to re-set your router. You can do this by holding down the reset button for at least 10 seconds.
If you have any of our other routers (Zyxel, Fritz) You can find your Wi-Fi password in the welcome email that you received when we first connected you. If you’re struggling to find your Wi-Fi password, please contact our customer care team on 01225 300 370 or email ultrafast@truespeed.com
For customers on our Zyxel and Fritz routers:
For wireless devices that move around your home with you (that’s tablets, smartphones and laptops) make sure they connect to and remember both Truespeed-XXXX & TruespeedUltra-XXXX network signals from your Truespeed router.
Once both networks are saved, your devices should automatically connect to the shorter ranged but faster TruespeedUltra-XXXX when they’re close to your router, and then swap over to Truespeed-XXXX when you’re further away. Now, your wireless tech gets the best of both wireless services, regardless of where you are in your home.
If you’re still struggling with your Wi-Fi, we recommend looking into our Linksys Whole Home Wi-Fi System or giving our customer care team a call on 01225 300 370.
If you your device is struggling to find the TruespeedUltra Wi-Fi network, you may be too far away from the router. The Ultra network is high speed, but shorter range, as opposed to our non-Ultra network, which is slower speed, but further range.
If your device can only find the Truespeed-XXXX network in your home, the wireless tech you’re using will likely be a ‘single band’ or ‘Wi-Fi 2.4’ device. So if your device is slightly older (in the tech years this means 5-10 years) it may not be able to pick up TrueSpeedUltra-XXXX and experience our maximum Mbps.
Our full-fibre broadband network is extremely reliable and we monitor it 24-7. However once it comes into your home there are many factors linked to you home that can effect wi-fi performance.
If you experience a local power cut, or you need to switch off the electricity in your house, then your broadband and wi-fi won’t work until power has been restored (unless you have an uninterrupted power supply).
One the power is restored, your Truespeed service should come back up automatically.
Occasionally, customers can have issues connecting Sky Q to their Truespeed broadband. Not to worry, just give us a call and we will sort it out for you.
If you are looking to use your own router for static IP, this is only available to certain business connections with our static IP package. If this is important to you, give us a call and we will do our best to help you.
If you are planning to make the switch to our full fibre connection, then there is a chance your Personal Care alarm may not be compatible if it relies on a copper phone line. We would always suggest that before moving across, you check with your alarm company to ensure there will not be any compatibility issues.
In short, yes! However, we only provide support for the equipment we provide, so we wouldn’t be able to help you should you have any problems.
If you have your own router that you’d like to use then you’ll need to give our Customer Care team a call to get your account set up.
If you have our Linksys router, you can use the Linksys app, or the below instructions to make changes to your network, including changing your network name (SSID) or password.
If you have our Linksys router, there are parental controls available through your Linksys app. You can manage individual connected devices, pause internet access and block specific websites directly in the app.
If you have any of our other routers, parental controls are unfortunately not available. However, there are several Parental Control apps available via third parties which work across multiple devices and platforms. Most are free with only certain features that you have to pay for.
If you’d like to upgrade to our Linksys router and have access to those parental controls, please call our team on 01225 300 370 or email ultrafast@truespeed.com.
Depending on which router you have with your Truespeed service, please follow accordingly.
All our units use mains power, and they all have indicator lights on the top or side to show they are receiving power. If you have any problems or have had a power cut, please check the power supply is plugged in and at least one light is showing on each unit.
Depending on which router you have with your Truespeed service, please follow accordingly.
All modern broadband routers transmit two wireless frequencies called ‘bands’. Your Truespeed router has this capability and is classified as a ‘dual band’ router.
When we install Truespeed full-fibre broadband in your property, we need fit a few different small pieces of equipment. If you’re having problems with your service it’s worth checking all the equipment is correctly plugged in and functioning properly
Yes! You can earn a £35 Amazon gift card whenever you refer your friends or neighbours to Truespeed. Plus, they’ll get a £25 gift card too!
Broadband is the connection that is set up to your property, while Wi-Fi is a signal sent from the router to your device.
It is impossible to have a strong Wi-Fi signal around your home without a good broadband speed. There are many different types of broadband and a number of factors that impact your Wi-Fi.
You will receive your first invoice by email the day after installation. We’ll take your first direct debit payment 3 working days after that.
When you switch to Truespeed, you can transfer your current telephone landline number to us. This is a process called ‘porting’ – which has a one-off cost of £15.
There are a few ways to improve your WIFI signal around your home. For further support check out this article on Wi-Fi speed
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If you’re making do with inferior broadband or sick of being treated poorly by your current provider, don’t despair. Let us know when you’ll be free to switch and we’ll get back in touch to arrange your free installation. We’ll even cancel your existing supplier for you!
