When will I get installed?

If you need to cancel your installation appointment, please call our customer care team at least 24 hours before your appointment.

It is crucial that you contact our customer care team.

Thinking of switching from your current provider to Truespeed? We’re here to help get you connected!

A BDUK (Building Digital UK) voucher and the Gigabit voucher are both sources of UK government funding for hard-to-reach properties, made available by the Department for Culture, Media and Sport (DCMS)

These vouchers enable us to deliver ultrafast network capability to everyone across the country by making installations free for customers.

When you place an order, we’ll ask for your consent to check if your property is eligible.

If it is, you’ll receive one email from DCMS asking you to confirm that you have requested our services, and a second email once you have been connected. We can only claim the funding once you respond to the second email.

General questions about nationwide government programmes should be directed to the Authority by contacting our general enquiries email at enquiries@dcms.gov.uk.

If you’ve found Truespeed in your new home and want to continue with us, simply place an order with us.

We’ll aim to get you connected and up and running within 21 days (usually less). We’ll get the details of your property’s supply updated and will contact you to book an appointment with our install team to double-check your Truespeed equipment and connection is all working correctly. If something’s up, the install team will sort it out there and then.

Moving home is both exciting and stressful. We’re here to help.

If your new home is already connected to Truespeed, or our network is available in the area, we’ll be able to get you set up. Check your new postcode here to find out.

Our local Bath-based Customer Service team will be able to help you with the move. Give them a call on 01225 300 370.