Your bills and payments

You will receive your first invoice by email the day after installation. We’ll take your first direct debit payment 3 working days after that. 
 
Every following month, we will invoice you on the first working day of the month and take your direct debit 3-7 working days after that. 
 
Each month you will be sent 3 emails including your invoice. Each monthly invoice is a breakdown of your broadband costs, call plans, and any phone calls you’ve made (if you have a Truespeed landline). 

Related Question

I’d like my friends to switch too, can I earn rewards?
What’s the difference between broadband & Wi-Fi?
Where can I find my Wi-Fi password?
I want to keep my existing landline phone number
What can I do to improve my Wi-Fi signal?