Depending on which router you have with your Truespeed service, please follow accordingly.
Linksys:
If you have the Linksys router, you can connect to your devices by using the network name and password, which can be found on the base of your Linksys router.
Other routers:
If you have any of our other routers (Zyxel or Fritz) please go to your device’s Wi-Fi settings, locate and select either the Truespeed-XXXXX or TruespeedUltra-XXXXX network and enter the password we sent in your welcome email. If you have lost your WIFI password, please call our Customer Care team on 01225 300370
For customers on our Zyxel and Fritz routers:
For wireless devices that move around your home with you (that’s tablets, smartphones and laptops) make sure they connect to and remember both Truespeed-XXXX & TruespeedUltra-XXXX network signals from your Truespeed router.
Once both networks are saved, your devices should automatically connect to the shorter ranged but faster TruespeedUltra-XXXX when they’re close to your router, and then swap over to Truespeed-XXXX when you’re further away. Now, your wireless tech gets the best of both wireless services, regardless of where you are in your home.
If you’re still struggling with your Wi-Fi, we recommend looking into our Linksys Whole Home Wi-Fi System or giving our customer care team a call on 01225 300 370.
If you your device is struggling to find the TruespeedUltra Wi-Fi network, you may be too far away from the router. The Ultra network is high speed, but shorter range, as opposed to our non-Ultra network, which is slower speed, but further range.
If your device can only find the Truespeed-XXXX network in your home, the wireless tech you’re using will likely be a ‘single band’ or ‘Wi-Fi 2.4’ device. So if your device is slightly older (in the tech years this means 5-10 years) it may not be able to pick up TrueSpeedUltra-XXXX and experience our maximum Mbps.
Our full-fibre broadband network is extremely reliable and we monitor it 24-7. However once it comes into your home there are many factors linked to you home that can effect wi-fi performance.
If you experience a local power cut, or you need to switch off the electricity in your house, then your broadband and wi-fi won’t work until power has been restored (unless you have an uninterrupted power supply).
One the power is restored, your Truespeed service should come back up automatically.
Occasionally, customers can have issues connecting Sky Q to their Truespeed broadband. Not to worry, just give us a call and we will sort it out for you.
If you are looking to use your own router for static IP, this is only available to certain business connections with our static IP package. If this is important to you, give us a call and we will do our best to help you.
If you are planning to make the switch to our full fibre connection, then there is a chance your Personal Care alarm may not be compatible if it relies on a copper phone line. We would always suggest that before moving across, you check with your alarm company to ensure there will not be any compatibility issues.
In short, yes! However, we only provide support for the equipment we provide, so we wouldn’t be able to help you should you have any problems.
If you have your own router that you’d like to use then you’ll need to give our Customer Care team a call to get your account set up.
If you have our Linksys router, you can use the Linksys app, or the below instructions to make changes to your network, including changing your network name (SSID) or password.
If you have our Linksys router, there are parental controls available through your Linksys app. You can manage individual connected devices, pause internet access and block specific websites directly in the app.
If you have any of our other routers, parental controls are unfortunately not available. However, there are several Parental Control apps available via third parties which work across multiple devices and platforms. Most are free with only certain features that you have to pay for.
If you’d like to upgrade to our Linksys router and have access to those parental controls, please call our team on 01225 300 370 or email ultrafast@truespeed.com.
Depending on which router you have with your Truespeed service, please follow accordingly.
All our units use mains power, and they all have indicator lights on the top or side to show they are receiving power. If you have any problems or have had a power cut, please check the power supply is plugged in and at least one light is showing on each unit.
All modern broadband routers transmit two wireless frequencies called ‘bands’. Your Truespeed router has this capability and is classified as a ‘dual band’ router.
When we install Truespeed full-fibre broadband in your property, we need fit a few different small pieces of equipment. If you’re having problems with your service it’s worth checking all the equipment is correctly plugged in and functioning properly
This depends on which router you have with your Truespeed service.
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If you’re making do with inferior broadband or sick of being treated poorly by your current provider, don’t despair. Let us know when you’ll be free to switch and we’ll get back in touch to arrange your free installation. We’ll even cancel your existing supplier for you!
