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Your monthly invoice is a breakdown of your broadband costs, call plans and any phone calls you’ve made (if you have a landline).
We’ll send your invoice on the first working day of the month. We’ll take your Direct Debit in 3-7 working days of your invoice being issued.
If you’ve just been installed, you’ll receive your first invoice the day after installation, and we’ll take your first Direct Debit payment 3 working days after that.
Every following month, we’ll invoice you on the first working day of the month and will take your Direct Debit in 3-7 working days after you receive it.
We’re not currently able to offer alternative payment dates, although we hope to in future.
