Customer Care Representative

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? We’re looking for an enthusiastic, proactive, and detail-focused Customer Care Representative to join our team in the heart of Bath.

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Who we are

At Truespeed, we don’t just offer jobs—we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace where you’ll have the opportunity to learn, grow, and thrive. Alongside ongoing training and development, you’ll enjoy a fantastic benefits package, including:

• Hybrid working
• Life assurance (4x annual salary)
• Healthcare and 24/7 online GP access
• Free on-site parking
• Competitive pension scheme
• Generous referral bonus
• Commission scheme
• 25 days holiday plus bank holidays
  …and much more.

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What you’ll be doing

This is a key role at the heart of our business. You’ll be the voice of Truespeed, ensuring every customer receives friendly, professional, and efficient service—whether by phone, email, social media, or live chat.

Your responsibilities will include:

• Handling customer queries across multiple channels in a timely and professional manner
• Taking ownership of requests and complaints, aiming for first-contact resolution
• Supporting complaint resolution to ensure customers feel heard and valued
• Calling customers to book installations, explain the process, and answer questions
• Problem-solving and suggesting improvements to enhance the customer journey
• Sharing knowledge with colleagues and keeping systems up to date
• Supporting the wider team with additional duties to ensure a seamless customer experience

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What we’re looking for

We’d love to hear from you if you are:

• Experienced in B2C customer service (call centre, retail, or similar)
• Confident in handling complaints through to resolution
• Proficient with Microsoft Office
• Clear and confident in both written and verbal communication
• Able to explain complex topics in a simple, customer-friendly way
• A good listener who can identify customer needs and guide conversations effectively
• Empathetic, adaptable, and professional when supporting a wide range of customers
• Proactive, eager to learn, and motivated by delivering excellent service
• Positive, approachable, and a true team player

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The details

• Location: Bath
• Salary: £25,000 – £28,000 DOE + commission
• Hours: Full-time, permanent
• Shift pattern: Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)

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Apply today

We’re reviewing applications on a rolling basis, so don’t delay! If you’re passionate about delivering excellent customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.

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No Agencies Please