Business Process Improvement Specialist

Are you passionate about streamlining operations and driving meaningful change? We’re looking for a Business Process Improvement Specialist to join our team and play a key role in enhancing the efficiency and effectiveness of our end-to-end business processes.

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About the Role

In this dynamic role, you will:

• Review, improve, and redesign business processes to simplify operations, optimise efficiencies, and boost performance
• Map and evaluate existing processes to identify opportunities for faster, more cost-effective service delivery
• Collaborate with cross-functional teams to analyse data and gather evidence to support performance improvements
• Assess internal team structures and recommend enhancements to workload management and accountability
• Partner with systems development teams to drive automation of business-critical processes
• Develop and recommend SLAs and KPIs that support performance tracking and operational efficiency
• Provide essential support to line management and step in as needed to ensure business continuity
• Carry out additional responsibilities as required in line with the role

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About You

We’re looking for someone who brings:

• Degree qualified or equivalent
• PRINCE2 qualified or equivalent
• Experience using Lean and/or Six Sigma methodologies
• A strong operational and process-driven mindset with a continuous improvement ethos
• Demonstrated experience in delivering both major and incremental business improvements
• Effective collaboration skills, both within immediate teams and across wider departments
• Creative problem-solving capabilities, with good judgment and a proactive approach to decision-making.

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What We Offer

We believe in rewarding our team and supporting your success with a great range of benefits, including:

• Hybrid working model
• Life insurance scheme (4x annual salary)
• Private healthcare
• Pension scheme
• Generous employee referral programme
• 25 days holiday plus bank holidays
• Free on-site parking
• Access to a wide range of health, lifestyle, and financial wellbeing benefits, including 24/7 online GP access

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Location: Hybrid (Office/Home-Based)
Job Type: Full-Time | Permanent

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Ready to Apply?

We’re reviewing applications on a rolling basis, so we encourage early submissions.

Please note: You must have valid authorisation to work in the United Kingdom, as we are unable to offer sponsorship for this position.

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No agencies, please.